There's always been that one quiet kid in the back of the class. Perhaps they're a little shy, branded a misfit - maybe they dress a little funny... but they're always watching, always listening. That's me. I'm that kid. I've learned much by playing the role of an avid observer, and feel I must break my silence if only for a spell. Sitcoms have thrived on the silly subject matter of telephone support for decades, exposing the most despicable acts of customers and corporations alike. Yet, the nonsense fueling this mighty dumpster fire reaches far beyond the surface scratched by trite stereotypes and internet memes. Once exposed, it's also disturbingly familiar. For every poor soul who has experienced the fine pleasures of dialing for assistance, I've brought to the table the many fruits of my labor reaped by always fighting for the user. Being a tech support agent blessed with the burden of...
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