Leading Change Through Problem Solving at Northeast Georgia Health System was created to send a consistent message to NGHS's 7,000 employees on their Quest for Excellence. It is no surprise that they discovered that Lean Leadership is much more than implementing tools. It is a mindset that is developed through practicing deliberate problem solving, with a coach. The Lean Leadership Development Model (LLDM) presented in this book is intuitive and aligns well with accepted principles of operational excellence. It expands significantly on the elements of Lean, structuring them in a more specific way that can be operationalized by lean practitioners. You can learn everything you want about the Toyota Way; you can implement the tools they have created, but if you do not have the behaviors established within your culture, it will not be successful for long-term sustainment of operational excellence....
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