The importance and value of tracking and sharing the dispersed knowledge resources of contemporary organizations have received widespread rec- nition in recent years. It is widely believed that with the transition from the industrial to information-based economies, organizational knowledge has emerged as the single most critical resource at both macro- and mic- levels. A major challenge for most organizations during this transition and beyond is to learn to deal with the intricacies of discovering knowledge from the vast amounts of data being generated, identifying pockets of - portant knowledge in various forms, to devise strategies and techniques to formalize parts that lend themselves to codification, and to nurture tech- cal and other solutions with which useful knowledge can be shared among relevant participants. This has the potential to produce greater knowledge utilization leading...
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