Overdue payments can cause cashflow problems and even threaten financial stability for any businessman, be he a sole trader or running a major company. This book deals with the importance of cashflow and well-managed working capital in company profitability, describing a basic credit control system and offering advice on dealing with slow and bad payers. It includes examples of "chasing" letters, possible excuses and ways of dealing with them and suggests how to phrase telephone calls. The legal aspects are explored as well as the problem of obtaining money from abroad. The author is the development director of an international insurance company and has written five previous books.
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