Using empathy around the workplace.Empathy is credited as a factor in improved relationships and even better product development. But while its easy to say just put yourself in someone elses shoes, the reality is that understanding the motivations and emotions of others often proves elusive.This book helps you understand what empathy is, why its important, how to surmount the hurdles that make you less empatheticand when too much empathy is just too much.This volume includes the work of:Daniel GolemanAnnie McKeeAdam WaytzThis collection of articles includes What Is Empathy? by Daniel Goleman; Why Compassion Is a Better Managerial Tactic Than Toughness by Emma Seppala; What Great Listeners Actually Do by Jack Zenger and Joseph Folkman; Empathy Is Key to a Great Meeting by Annie McKee; Its Harder to Empathize with People If Youve Been in Their Shoes by Rachel Rutton, Mary-Hunter McDonnell,...
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